Here are sample job postings for Client Engagement roles:
(In Technology)
Client Engagement Manager
About the Position:
Logicworks is seeking an experienced Client Engagement Manager with at least 5 years of professional experience in managing complex projects and client relationships. Do you have what it takes to join a growing, dynamic and diverse group of talented business and technology professionals?
What does the Client Engagement team do?
Our Client Engagement team helps provide consultative, architectural, program and engineering support for our customers’ journeys to the cloud. We support and encourage a collaborative approach to Cloud adoption, sharing and promoting best practices, changing team cultures and providing strategic support to ensure long term success.
What You’ll Be Doing:
We are looking for a consultative, experienced Cloud Project & Program manager to drive our Customer’s large-scale technology & business transformation Projects and Programs. As a Client Engagement Manager (CEM) at Logicworks, you will be accountable for the successful delivery of these transformations. You will need to be able to understand business, technical and operational requirements and objectives at both a high and a day-to-day level, and ensure focus on communication, delivery and results, constantly striving for high levels of satisfaction and success for your Customer, Logicworks, your team and yourself. Your responsibilities will include but will not be limited to:
What You Should Have For This Role:
What kind of carrer progression can you expect?
Our Client Engagement Managers can expect to progress into roles such as Director of Client Engagement to lead and mentor a team of CEMs or to become a delivery leader within Client Engagement leading cross functional professional services teams working on multiple initiatives for large enterprise clients.
What’s in It for You?
You will be part of a leader in the cloud industry with high growth and a great culture and lots of opportunity for personal and professional growth. You will work alongside some of the best cloud engineers in the industry (over 100+ AWS certifications company-wide) and work on some of the most interesting projects around. Logicworks has been voted Crain’s New York Business Best Places to Work in NYC three consecutive years, you’ll enjoy the best of both worlds: start-up environment with established company resources. Everyone has a voice at Logicworks and we are open to new ways of thinking, especially those that will contribute to our overall success. Opinions and ideas are always welcome, in fact, they are encouraged! You will also get:
About Logicworks:
We have worked with enterprise clients for over 23 years to solve complex IT infrastructure problems with a software-driven approach to managed services. Our team of certified engineers apply cloud automation best practices to enable greater performance, guarantee availability, and increase security of clients’ cloud environments.
Our clients face complex challenges that require smart solutions, and our continued success can be directly attributed to our talented team. We invest heavily in great technology and even greater in professionals and engineers to ensure we have a state of the art IT and business toolkit with which to design solutions for the markets we serve.
(In Consulting)
Client Engagement Leader, North America
Summary of Role
As the Client Engagement Leader, you will be accountable for our North America Client Engagement function. The function actively manages client relationships to ensure our clients fully engage with our software and data products in order meet or exceed client success criteria. The function’s aim is to ensure high levels of client satisfaction, client willingness to be a reference and client renewal rates and to identify additional sales opportunities with our existing clients.
This is a new cross-product function being established in order to professionalize the way we engage our clients and to share best practices across our community of Client Engagement colleagues. This is a great opportunity for someone with significant client engagement / success experience to establish a new function and lead a team of 25+ colleagues managing client accounts across a wide portfolio of software and data products. This new role and function will make a significant positive impact on our clients and the growth of our business.
Role Priorities
Qualifications
Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.
Willis Towers Watson is an equal opportunity employer
Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
(In Financial Services)
IMD, PWM, Client Engagement Team, Associate/Vice President
In Private Wealth Management (PWM), we help our clients pursue their wealth management goals through careful advice, astute investment management and access to the capabilities and network of Goldman Sachs. We work closely with high-net-worth individuals, families and select foundations and endowments to develop wealth and investment management strategies. We then identify investment opportunities to help them reach their objectives. We complement these services with robust execution capabilities and attentive client service. Where appropriate, we introduce our clients to the broader network and resources of Goldman Sachs.
The Client Engagement Team is responsible for building our brand, attracting new clients and developing deeper relationships with existing clients by creating value from our client network and the wider Goldman Sachs network. We are seeking a Vice President / Associate to play a key role in the execution of our global client engagement strategy across the Americas, EMEA and Asia.
This candidate will be responsible for developing and executing a holistic client engagement model. With support from junior team members and other divisional teams, s/he will:
Help to deploy the brand strategy with clients and prospective clients of the PWM business
Design, develop and implement the event component of the PWM client engagement strategy, working, where appropriate, on a cross-divisional basis with other businesses of Goldman Sachs, as well as firmwide event management resources
Design, develop and implement the PWM business charitable engagement strategy, including close coordination with the Firm’s office of corporate engagement
Develop, implement and maintain an evaluation framework, including supporting analytics, to measure the commercial effectiveness of the broader PWM client engagement effort
Oversee junior team members and event management on centrally coordinating all logistics, programming and data tracking related to broader engagement strategy
Cultivate relationships with clients, prospective clients, internal and external thought leaders, who can be key contributors within the PWM network and the broader PWM client engagement strategy
Stay abreast of industry trends and best practices in client engagement
Success will be determined by:
Developing and executing a distinctive program in the marketplace that helps achieve our goals
Measured, improved and sustainable client satisfaction with events, communication and tapping into the GS network
Positive team climate that encourages personal growth, team engagement, client focused attitude
Required qualifications:
Wealth management industry background or experience in a related field with exposure to ultra high net worth individuals and institutions
Project and / or corporate event management experience
Strong interpersonal skills
Self-starter who takes ownership and can lead / manage projects independently
Highly organized with attention to detail and excellent follow-through
Strong analytical skills; ability to work with detailed financial or other data and to understand and communicate commercial implications
Strong verbal and written communication skills
Good judgment and discretion
Teamwork orientation
Bachelor’s degree required
Willingness to travel
The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.
(In Media Buying)
Client Engagement Manager
SQAD LLC
This full time position requires a proactive, experienced, versatile and engaging professional that possesses a demonstrated ability to deliver on personal and team goals. The Client Engagement Manager will be a lead on the team that interacts with key SQAD clients on a strategic level; to provide client support, and communication as well as be a leader in maintaining and expanding the client’s utility of SQAD’s products and revenue relationship. This individual needs to be a strategic thinker and liaise with other internal SQAD teams to ensure high client satisfaction. Our team’s goal is to grow existing relationships and partner with our clients to provide solutions for their needs, all while being positive and FUN!
Who we are:
SQAD is on the cutting edge of digital and traditional media planning, audience analytics, and cost measurement. Recognized as an industry pioneer, SQAD’s data and systems serve some of the largest multi-national brands and agencies in media.
Responsibilities Include:
Who you are:
(In HR / Health Care)
Client Engagement Leader
Optimatum Group LLC
Job Description:
As a Client Engagement Leader, you will help our clients define and execute cutting edge cost-containment strategies in key business areas which are poorly managed by current HR processes. To accomplish these highly visible results, you will be responsible for the quality, timeliness, and financial performance of several projects, including managing client expectations, project management, deliverables execution, foreseeing and removing obstacles, handling escalation of issues, reporting and presenting to clients, and facilitating communication among various stakeholders.
You will bring your strong determination to succeed, your ability to juggle multiple responsibilities under tight deadlines, ability to work both independently and as part or leader of a cross functional team, as well as your sharp attention to detail. In this role, you will contribute to the development, integration of appropriate resources, implementation and maintenance of all client deliverables, while identifying ongoing client opportunities, and participating in the sales process. We will be counting on you to make informed judgments regarding complex project issues and trade-offs.
While serving in this capacity, you will have the unique opportunity to interact with subject matter experts, including thought leaders and executives in healthcare, financial, legal and specialized market-experts who have proven track records in helping companies meet or exceed aggressive goals.
Key Responsibilities:
Managing and delivering projects by applying our methodology, including effective use of project plans, status reporting, issue tracking, presentation, etc. Facilitating communication among varied stakeholders, including client staff, internal partners, management, and third parties Coordinating resources to complete assigned tasks; escalating and resolving resource conflicts as appropriate Proactively identifying gaps and risks, and facilitating resolution Identifying, discussing, and facilitating resolution of technical issues related to the project Managing client expectations and satisfaction
Additional Qualifications:
About Our Firm:
Optimatum is a New York City-based vendor management firm that focuses exclusively on the HR supply chain. Our turnkey solutions improve the financial and operational performance of health care plans of our clients located nationwide through our unique multidisciplinary approach, which includes forensic analysis, the maintenance of existing vendor relationships, while at the same time increasing transparency and accountability. The net impact is meaningful reductions in cost while at the same time improved plan performance.
In our employer sponsored health care group, our clients reap direct efficiencies of 10-12% on their healthcare costs within one year, and 5-7% in subsequent years while maintaining existing vendors and current benefits without Through
Through our HR Transitional Services for Acquisitions Divestitures, we are at the epicenter of the Biggest Deal Boom In A Decade delivering expedited deal closure and accelerated harvesting of post day-one synergies which all reduced target employee integration risk.
In a world where 70 to 90%* of all MAs fail to achieve strategic and financial objectives with reasons often attributed to HR-related factors, we are here to solve the issues in this hot market.
(In Technology / Software)
Client Engagement Manager, Team Leader, North America
Summary of Role
You will be accountable for our North America Client Engagement Management team which is one of three tiers in our overall Client Engagement function. The function actively manages client relationships to ensure our clients fully engage with our software and data products in order meet or exceed client success criteria. The function’s aim is to ensure high levels of client satisfaction, client willingness to be a reference and client renewal rates and to identify additional sales opportunities with our existing clients.
This is a new cross-product team being established in order to professionalize the way we engage our clients and to share best practices across our community of Client Engagement colleagues. This is a great opportunity for someone with client engagement / success experience to establish a new team and lead a team of 7 colleagues managing accounts across our clients with global compensation data agreements, our Compensation Software and/or our Employee Insights Pulse Software. This new role and team will make a significant positive impact on our clients and the growth of our business.
Role Priorities
Qualifications
Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.
Willis Towers Watson is an equal opportunity employer
Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
(In Finance)
Client Engagement Manager, Finance
Who we are:
We are Dataminr, the leading real-time information discovery company. Our ability to find and deliver information faster than any other source has completely revolutionized how critical, relevant and actionable information reaches the news, finance, public sector and corporate security industries.Our ascent to being the most exciting company in New York City and the “super tool of journalists and hedge funds” as well as security professionals in both the corporate and public sectors has led to numerous accolades and achievements. We’ve been named #13 on CNBC’s Disruptor 50 list, added to the AlwaysOn Global 250 Top Private Companies list and received an invitation to speak at the World Economic Forum.Headquartered in New York City and nearing 400 employees, Dataminr provides a challenging and dynamic environment where everyone feels that they have the freedom to be innovative, impactful and influential. We’ve crafted a culture that promotes team interaction, work-life balance and the sharing of information and ideas because it empowers us to do our best work and have fun. If you want to be a part of the most interesting and exciting high-growth tech company in New York, please keep reading!
Who you are:
You’re a highly motivated self starter and problem solver with experience leading engagements for financial services clients. You solve problems and identify opportunities as an advocate both for the customer and the product. Your goal is to go into any customer situation and inspire organizational change that leads to better adoption, retention, and usage of our platform.
You have experience managing a client base including leading hedge funds, large global investment banks and companies in the energy sector. You’re excited to leverage your client-facing experience to manage Dataminr’s relationships with financial services accounts.
Responsibilities:
Desired Skills and Experience:
Our offering of competitive benefits and perks include:
Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.