Job Ads - Client Services (Prime Brokerage)

Custody & Fund Services – Client Service Manager – Analyst/Associate

JPMorgan Chase is a leading global financial services firm with assets of $1.1 trillion with operations in more than 50 countries. The firm is a leader in investment banking, financial transaction processing, asset and wealth management, private equity, and financial services for consumers and businesses. Under the JPMorgan, Chase and Bank One brands, the firm serves millions of consumers in the United States and many of the globe’s most prominent corporate, institutional and government clients.

Custody and Fund Services:

J.P. Morgan has one of the world’s leading Custody and Fund Services platforms. We offer global clients a broad array of market leading and fully customizable services across custody, clearing, administration, middle and back office outsourcing, prime brokerage and other complimentary services.

Description:

The Client Service Manager will provide support to Institutional, Asset Managers, Alternative and Private Equity Managers. S/he will develop relationships with select clients; providing a strategic link between the diverse businesses within J.P. Morgan and the client.

The Client Service Manager will:

Maintain strategic understanding of Client’s overall business, operating model and trading strategies in an effort to assist them to operate in a streamlined fashion with the JPM platform.
Have accountability for ensuring Client’s daily global service requirements are achieved end-to-end.
Serve as the primary point of contact/escalation for the delivery of the full breadth of C&FS capabilities and those of the global franchise.
Ensure a seamless transition from the Onboarding team post initial go live; establish and perform ongoing client governance with a focus on delivering value added, in demand capabilities
Assist in coordinating activities with the global integration, operation and front office teams based in the Americas, EMEA and APAC to manage client inquiries.
Support Client Service team on client focused projects as well as internal/business transformation initiatives.

Bachelors Degree, MBA or CPA desired.
Financial services experience with client servicing and/or operations, fund accounting or custody background
Strong executive presence, strategic thinking and influencing skills
Strong organizational, project management and planning skill sets
Compliance mindset with a solid understanding of risks associated with the provision of services to clients in our line of business
Is able to summarize, simplify and communicate detailed and complex information to a broad range of team members or clients across the seniority spectrum, whether verbally or written.
S/he will interface daily with clients and must have the ability to build relationships. Confident presentation skills, persuasive speaking and oral skills are a prerequisite for the success of this profile.
An understanding of the major financial products: swaps, fixed income, equities, futures, options, currencies

Prime Brokerage & Financing – Client Service Representative – Associate

JP Morgan Chase

JPMorgan:

J.P. Morgan is a leading global financial services firm with assets of $2.1 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. Information about J.P. Morgan is available at www.jpmorganchase.com.

About J.P. Morgan Corporate & Investment Bank

J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

About JPMorgan Prime Brokerage and Financing

J.P. Morgan is one of the world’s leading Prime Brokers. We offer global clients a broad set of conventional and synthetic financing products, including a global securities lending platform, clearing and settlement, comprehensive reporting, and a suite of value added services such as Capital Introduction and Consulting.

The Account Manager will provide support to clients serviced out of the New York Prime Brokerage office. The successful candidate will represent J.P. Morgan’s Prime Brokerage and Financing capabilities to current and prospective clients.

Responsibilities:

Be the sole point of contact and escalation point for all product, technology, and operational inquiries across cash equity, fixed income and synthetic prime brokerage
Actively engage clients with respect to existing business, new products, new technology and new regulatory issues
Identify revenue increasing opportunities within the client’s current book of business
Cross sell other areas of the firm
Actively engage in department initiatives to improve the prime brokerage product

Required Skills:

At least 4 years of experience in Prime Brokerage, with a strong understanding of margin lending, repo and synthetic financing
Bachelors degree in finance or other quantitative discipline, MBA/MS preferred
Experience working with other products including FX, OTC Derivatives, Futures and Options
Energetic self starter, will need to take initiative and operate with autonomy
Ability to build strong relationships with clients, through daily interactions and office meetings. Must have strong presentation, persuasive speaking, negotiation, and oral skills.
Ability to cross sell Investor Services Products and deliver client requests within the compliance framework of the organization
Ability to recognize areas for process improvement for both client facing and internal technology and processes

Sr. Associate, Investor Services

MG Stover & Co.

MG Stover & Co. is fast growing financial services firm headquartered in Denver with an additional office in NYC. We provide portfolio, financial and investor accounting & reporting services to investment entities including hedge funds, fund of funds, private equity & venture capital funds, as well as family offices and broker dealers. As a company focused exclusively on serving the needs of the global alternative investment community, we provide the technical expertise and high-touch service that investment managers should expect from their service providers.

MG Stover’s Sr. Investor Services Associates are responsible for carrying out the Investor Servicing function for a set of the firm’s most complex and high-touch client engagements and report directly to the Investor Services Manager.

Responsibilities include but are not limited to:

Investor services for assigned clients (with assistance from Investor Services Associates)
Process and/or review investor activity
Complete AML/KYC process
Manage investor registry/CRM
Deliver investor communications and monitor/initiate cash transactions
Assist the Manager with training and managing associates along with onboarding new clientele
Respond to client and investor inquiries within 24 hours
Deliver high quality work in order to reduce the number of revisions
Monitor and ensure overall client satisfaction
Review and process investor movements within SLA requirements
Accurately book investor activity into technology and ensure compliance with documents
Identify inefficiencies and develop solutions

Requirements

Ability to develop strong relationship with client contacts
Experience coaching and managing associates
Thorough knowledge of industry standards and changes in regulation that affect investor reporting/compliance
2-5 years relevant experience in an alternative investment environment (Fund Admin experience is preferred)
Intermediate Microsoft Excel skills
Previous experience reviewing the work of others is preferred

Investor Services

Asset Management

Position Summary:

*The role of Investor Services Quality Control Associates in Operations is comprised of (1) monitoring and managing the deliverables and performance of outsource providers, (2) operating internal processes and procedures and (3) improving and evolving both (e.g. participating in initiatives enabling support of new products, markets and unique investor requirements, enhancing processes and controls, etc).

One of the key advantages of the role of the Investor Services Quality Control Associate as compared to a traditional Investor Services role is that Quality Control Associates are developed more as “generalists” who can understand the end-to-end processes, as opposed to being specialists in a particular product or process.

Bachelor’s degree, demonstrating a strong academic record from a competitive school
2-7 years’ relevant experience in Investor Services, in a financial services or legal setting (e.g.hedgefund, investment banking, hedge fund administration, private equity, corporate law firm focused on asset management advisory )Strong skills in relevant software applications, particularly Excel, SharePoint, PowerPoint. Data manipulation and coding skills are also valuable (e.g. pivot tables, macros, VBA, SQL, “R”, etc)
Strong sense of personal responsibility, ownership mentality, reliability, results-orientation
Excellent ability to detect and trouble-shoot problems, logical reasoning, and common sense
Process orientation (ability to both follow and streamline machines)
Strong communication, interpersonal and customer service skills, including the ability to hold others accountable
Learning agility and flexibility to keep up with what can be an uncertain and/or changing environment

Responsibilities

Provide Quality Control oversight of Outsource partners to ensure mission-critical Investor Services responsibilities are met including excellent escalating and trouble-shooting of problems
Produce various internal and external reporting, including but not limited to client, regulatory, risk & control and management metrics
Act as liaison between outsource partner(s) and internal departments (e.g. client service, legal) for queries and on various projects and initiatives such a new fund launches
Identify problems and inefficiencies with various process and develop and implement solutions (e.g. streamline redundant processes, automate controls & reports, etc)
Contribute towards training, testing, and certification of other Associates over time to ensure a high level of cross-training and fungibility

Experience:

Investor Services: 5 years (Required)