Here are sample job postings for Customer Success:
Customer Success Manager
Density Inc.
To our future Customer Success Manager:
At Density, we build one of the most advanced people sensing systems in the world. The product and infrastructure is nuanced and one-of-a-kind. Building this product for scale has been an exercise in patience, creativity, remarkable engineering, laser physics, global logistics, and grit. The team is thoughtful, driven, and world-class.
Importance of Customer Experience:
Our product is being deployed globally by some of the largest companies in the world. For example, we work with a technology company that uses Density to eliminate unauthorized access and tailgating; a hotel that measures their lounges in real-time so they can dynamically staff the area when usage spikes, a leading telecom proactively looking to better design tens of millions of square feet of their office space. We work with banks, government contractors, universities, energy companies, etc.
What these customers have in common is space. Collectively they own, operate, and occupy billions of square feet of corporate real estate. As our customers have found success with Density, unit deployments are growing, users are growing, and support needs are growing. We’re finding that there are ways we can design a customer’s experience such that it enables and accelerates their growth.
About the role:
As a Customer Success Manager at Density, you’ll work with some of the largest brands in the world by partnering with them as they improve business operations, reduce costs, and drive growth with our intelligent sensors and analytics software. Our Customer Success Managers partner with our customers as subject matter experts and thought leaders to help customers maximize the value from Density data and make people counting an important part of how our customers do business.
Ideal candidates are data-driven and resourceful relationship builders who are able to help our customers manage change.
Position Responsibilities:
Apply if you have some of the following background:
Customer Success Strategist
Culture Amp
Who We Are
What do Airbnb, Kind and Salesforce have in common? They use Culture Amp every day to make their workplaces better and grow highly engaged employees. They also make up a community of over 2,000 organizations from around the globe who stand together to change the world of work.With offices in Melbourne, San Francisco, New York, and London, Culture Amp isn’t just for fast-growing startups – we’re for every organization that wants to put culture first. By making it easy to collect, understand, and act on employee feedback, we enable People teams to make better decisions, demonstrate impact, and turn company culture into a competitive edge.It’s what makes us the world’s leading employee feedback platform.
The Opportunity at Culture Amp
You are deeply curious and passionate about people and culture. At heart, you’re what we call a people geek. Culture Amp is looking for an exceptional Customer Success Strategist to join us in our mission to make as many culture-first companies possible through accessible people analytics.
As one of the members of this business-critical team, you will:
What You Bring to Our Camp
After 3 months, you will…
Day in the Life (Realistic Job Preview)
Here at Culture Amp, we all pitch in to make things work even when some tasks don’t fall squarely within the “job description”. Don’t be surprised if you see our CEO unloading the dishwasher or our People Scientists moving furniture around to help set up a Geekup event. We’re all about doing whatever it takes to amplify others and help us all be more successful. Though every role has its rewards and compelling aspects, we all have to commit to following through on the less interesting and sometimes tedious parts of the job. In this role, a few examples of some of the less exciting activities include:
Here are a few highlights from Culture Amp
Customer Success Manager
Triptease
We are looking for a motivated, personable and creative individual to join our growing Customer Success team in New York in the position of Customer Success Manager.
You’ll manage a portfolio of hotel partners from the moment they sign up to the Triptease Platform. Using your digital knowledge, you’ll coach your partners to find new ways to optimize their online guest experience, drive the most value from the platform and increase direct bookings.
The Triptease platform is helping more than 17,000 hotels around the world speak directly with their guests, manage their parity and offer the best price direct. Join us on our mission to save the hotel industry from becoming a price, on a pin, on a map.
Responsibilities
About you
Nice to have