EAP Consultant

Job Details

KEPRO is a rapidly growing national quality improvement and care management organization. We work to ensure that over 20 million people receive the right care, at the right time, in the right setting. KEPRO is seeking resumes for a highly experienced professional.

Accountabilities

Performs routine and urgent clinical risk assessments; expert consultation; short term problem resolution; referral and follow up for all members seeking services.
Performs management consultation services to all levels of management and human resources within our extensive customer base. The EAP Consultant must be able to assess a wide array of workplace issues and develop appropriate action plan. The consultant must be knowledgeable of key legislation impacting the workplace such as ADA, DOT, and Sexual Harassment and Duty to Warn.
Demonstrates thorough understanding of the customer base and be up to date with issues impacting customers, both from a legislative perspective as well as from a customer specific perspective.
Performs risk assessments (depression, substance, domestic violence, suicide, homicide and the potential for workplace violence) with the ability to engage and direct clients to appropriate resources based clinical presentation and level of urgency.

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time.

Qualifications

Bachelor’s Degree in social work, counseling, psychology or related field required.
Masters Level in social work, counseling, psychology or related field preferred.
Independent license preferred.

Knowledge, Skills, Abilities

Must demonstrate knowledge of workplace risk factors and be able to assess potential violence in the workplace. The consultant should understand the CISD process and be able to develop an action plan to address immediate customer needs.
Must have the clinical expertise to perform a thorough risk assessment and develop an action plan that meets clients immediate and short term needs.
Advanced knowledge in chemical dependency, indicators of risk associated with withdrawal, and appropriate treatment modalities.
Must have knowledge of confidentiality laws and their exceptions.
Understand the concept of the dual client.
Ability to multi-task in a fast paced environment.
Ability to remain calm in a crisis.
Strong customer service skills.
Excellent written and verbal communication skills.
Ability to problem-solve, exercise judgment, and make critical decision.
Strong organizational skills.
Strong interpersonal skills in an environment that requires a team effort.
Creativity and ability to “think outside the box.”
Self-starter with drive and desire to learn.
To be flexible and adapt to change.
Ability to work independently but know when to seek supervision if needed.
Must have the ability to assess an array of complex psychiatric and work/life needs in a diverse client population.

Experience

Minimum 3-5 years’ employment in the mental health field where the assessment of mental illness and substance abuse was a key function.
EAP experience (2 years preferred).
Some call center experience is highly preferred.

EAP Counselor

Anthem

Your Talent. Our Vision. At Beacon Health Options, a proud member of the Anthem, Inc. family of companies, it’s a powerful combination. It’s the foundation upon which we’re creating greater access to care for our members, greater value for our customers and greater health for our communities. Join us and together we will drive the future of health care.

For more than 30 years, Beacon Health Options has changed the way people live with behavioral health conditions. Today, we are the undisputed leader in behavioral health management, serving 37 million people across all 50 states. At Beacon, our mission is to help people live their lives to the fullest potential. Beacon offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.

The EAP Consultant is responsible for providing assistance, services, resources, referrals, and consultation on various Employee Assistance Programs and work/life issues to support our Military One Source contract. Military One Source offers all active-duty service members and their family non-medical counseling services free of charge, such as stress management, decision making, communication, grief, blended-family issues, and parenting-skills.

This is a telephonic role that is part of a 24/7 call center department, incumbents should expect to take a high volume of calls and meet contract performance guarantees. Primary duties may include, but are not limited to:

Conducts comprehensive assessments of user’s need for core EAP and work/life services, such as childcare, parenting, eldercare, education, general research, short-term problem resolution, legal, financial, employment assistance, emotional well-being, relationships and communication, health and wellness, work issues and other specialty and add-on services.
Deescalates callers, navigates resources, resolves complex concerns, assesses, and takes action in crisis situations.
Identifies high-risk cases and responds as indicated under the direction of management.
Documents cases into the system.
Performs follow up calls and reporting as necessary.
Monitors research, referrals, and additional materials sent to users/customers.
May work on special projects based on business needs.

Qualifications

Education: M.S. degree in Social Work, Counseling, Psycholoty, Mental Health, or other Human Services field required
Experience: 3 years of graduate clinical work experience preferably in an Employee Assistance Program setting required; or any combination of education and experience, which would provide an equivalent background

Employee Assistance / EAP Counselor

University of California, Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world’s leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

Departmental Overview

As a national collegiate leader, University Health Services (UHS) is a comprehensive campus-based health center providing fully accredited medical and mental health care, education, a major medical insurance plan, and innovative health promotion programs for students, faculty and staff. UHS is deeply committed to ensuring affordable, well-integrated, multidisciplinary healthcare that effectively supports the university’s diverse campus communities, through equitable access and culturally competent, high-quality programs and services.

Be Well at Work – Employee Assistance Program (EAP) is the campus faculty and staff employee assistance program providing no cost confidential counseling and referral for UC Berkeley faculty, staff, visiting scholars, and postdocs. It is also the Employee Assistance program for the Lawrence Berkeley National Laboratory.

Responsibilities

Reporting to the Director of Be Well at Work, the primary responsibilities of Employee Assistance Counselors are clinical in nature and include: individual assessment; counseling and referral for faculty and staff; consultation for supervisors and others regarding faculty/staff with behavioral problems; crisis intervention/trauma response; and outreach and resource development.

Key responsibilities:

Clinical Services
1. Provide intake, assessment, referral, and follow-up services to faculty, staff, and their families. Such services include:
a. Short-term therapeutic intervention with a broad range of personal and work-related problems;
b. Clinical psychosocial intervention in crisis situations; and
c. Case management and referral to campus and/or community resources for continuing support.
d. Clinical and case management documentation in accordance with professional and privacy standards, and legal and ethical guidelines
2. Facilitate support groups.
3. Consult to supervisors and managers about individual and organizational challenges
4. Maintain strict confidentiality in all relevant aspects of his/her clinical work and clinically-related activities.

Education, Outreach, and Training
1. Develop and present campus educational programs on various topics including those related to: psychological and emotional well-being; stress management; impacts of social/racial injustice; the workplace; relationships; family issues; substance abuse; legal and financial matters; managing change; and communication skills.
2. Provide special training to supervisors on identification of troubled employees, intervention techniques, diversity equity and inclusion as it relates to mental health, and appropriate use of program services.
3. Responsible for projects regarding the development and coordination of campus and community services and resources particularly for faculty and staff who identify as Black, Indigenous, and People of Color (BIPOC)
4. Functions as a consultant to Be Well at Work and other UHS staff with expertise in campus and community resources for underrepresented faculty and staff, particularly Black, Indigenous, and People of Color (BIPOC) and issues related to anti-Black racism and social justice.

Program Promotion
1. Actively participate in efforts to increase awareness of Employee Assistance programs, including:
a. Participation in campus-wide training such as new employee orientation, new faculty orientation, health fairs.
b. Other in-person promotional programming as it occurs.

Administrative Functions
1. Maintain client statistical information.
2. Develop, update, coordinate, and evaluate information and referral resources, (including private practitioners), that support program services found on campus as well as in the community.
3. Assist in developing and implementing new program components and executes special projects as assigned by the Be Well at Work Employee Assistance Director.
4. Write interdepartmental correspondence.
5. Consult with campus and community representatives regarding provision of Employee Assistance services.
6. Support the planning and implementation of research projects.
7. Provide back-up administrative coverage for operations.
8. Other duties as assigned by the Manager.

Required Qualifications

Strong, clear communication skills in writing, in person and in group presentations.
The ability to counsel and intervene in a broad range of clinical problems such as family, interpersonal, parent-child, intrapsychic, behavioral, substance abuse, and suicide risk.
Sound knowledge of employee assistance and work issues, and familiarity with the latest developments and trends in employee assistance programs.
Knowledge of federal, state, and local laws regarding disability, workers’ compensation, mental health, employee relations-labor relations, and alcohol and drugs.
Strong interviewing and interpersonal skills including the ability to establish rapport and on-going relationships with clients.
An understanding and sensitivity to the diverse needs of various multicultural, ethnic, socio-economic, educational, and age-specific populations within the University community.
Experience working with and commitment to supporting the needs of multicultural and underrepresented populations including Black Indigenous and People of Color (BIPOC)
Knowledge and skills in a range of intervention techniques including individual, group, systems and organizations.
Understanding of the social, emotional, behavioral and psychological implications of an employee’s personal problems for themselves and their work environment.
Ability to provide counseling and intervention to groups, departments or units as well as individuals.
Knowledge of individual, group and organizational change theory and practice.
Understanding of management and supervision theory and practice, including maintenance of performance standards.
Can identify individual problems and solve them, as appropriate, within a short-term counseling model.
Knowledge of normal and abnormal behavior and its manifestations in humans.
Ability to function with independence in clinical work and other duties and responsibilities.
Management of their own schedule of appointments within program guidelines which requires flexibility.
Ability to function under the general administrative and clinical supervision of the Be Well at Work Employee Assistance Director.
Seeks consultation as professionally appropriate.
Has the ability to intervene and evaluate severely disturbed employees.
Able to consult with professional and nonprofessional colleagues.

Education/Training:

Master’s or Doctorate degree in behavioral health field

Licenses or certifications required, if any:

Current California mental health license in good standing; CEAP preferred
(CEAP, Psychologist, Social Worker, Behavioral Health, Mental Health, Therapist, Psychotherapist, LPCC, LP, LMFT, MFT, LCSW, LPC will be considered.)

Preferred Qualifications

Experience working in the Employee Assistance field
Experience working with Higher Education/Academic environment
Knowledge of UC policy and procedures

On-Site EAP Consultant

Business Health Services

The dedicated, onsite EAP Consultant is primarily responsible for supporting participants in improving their emotional well-being through individual consultation as well as occasional group debriefings.

The Consultant will provide confidential, individual on-site in the moment support and problem-solving counseling sessions to support the emotional, mental, career and social well-being of participants. The Consultant will assess participants emotional and psychosocial needs to determine appropriate recommendations and deliver short-term supportive interventions. The Consultant will provide referrals to appropriate resources for medical providers, community resources, employer sponsored benefits, and will provide ongoing follow-up to guide and support participants to ensure successful connection with these resources.

Duties and Responsibilities

Conducts individual assessment, problem-solving and supportive consultation sessions for participants to teach coping skills, provide psychosocial education and identify additional needs.
Offers short term EAP interventions
Facilitates limited onsite seminars and small group discussions to support emotional, social, career and mental well-being
Provides referrals and recommendations based on assessed needs. Ensures successful connection with resources and provides support while participant navigates their EAP, health plan and/or community resource networks.
Plan and execute group sessions and activities to support engagement and promotion of well-being concepts.
Maintains accurate and complete documentation in BHS customized database.
Contribute towards a culture of well-being by advancing ideas and suggestions to support the well-being of their Covered Clients.
Serves as an extension of and representative of BHS in supporting the customer’s objectives and program goals.

Position Requirements

Minimum Masters degree in a behavioral health field
Maintain a clinical license as required in their state
CISM/CISD training and experience preferred
Experience and comfortable facilitating group discussions and trainings of up to 25 participants
Must have a LCSW and licensed in Washington, DC and be able to work independently without supervision.