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Employee Engagement Lead Manager

Who we are: Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Job Description Summary: The Employee Engagement and Volunteerism Lead will provide strategic direction and execution to leverage our employees’ unique expertise and time to amplify our social and business impact.

Job Description:

Lead and create an employee engagement strategy in partnership with key stakeholders, that leverages an integrated approach to engaging PayPal’s global workforce of 26,000+ employees in volunteering, giving, and other activities to highlight and extend our social and environmental impact.
Partner with Human Resources and business units to develop volunteer programs that provide employees with an experiential learning opportunity and advances PayPal’s talent development, leadership development, and diversity, inclusion, equity and belonging objectives.
Oversee and manage PayPal’s signature community ambassador program (GIVE Teams): in close partnership with Employee Giving, Reporting and Enablement Manager, train, develop, recognize, and maintain regular communications with GIVE Team Leaders (GTLs) to effectively lead local employee engagement efforts; help GTLs develop actionable plans to increase employee participation; provide guidance on developing innovative partnerships to activate employees year-round; create tools to enhance efficiency; use a results-based management approach to provide support to GTLs.
Collaborate with Communications teams, including Employee Communications and Social Innovation’s Marketing & Communications Lead, to cultivate a culture of service: developing tools and resources to empower employees to have an impact in their community, create multi-channel and storytelling marketing that inspires employees to volunteer and builds PayPal’s employer brand.
Build relationships with external organizations that can advance PayPal’s employee engagement pillars: people enablement, talent, and culture.
Manage the relationship with our employee engagement platform provider (Benevity): liaise with the vendor and manage ongoing platform management, including ensuring maximum value for our needs; troubleshooting and refreshes; optimizing the platform to enhance efficiency and the user experience; and assessing product update opportunities and adding them to PayPal’s platform when relevant.
Create policies and incentives that enable and encourage employee participation in Social Innovation programs.
Budget management: coordinate with Global Strategy and Operations Director and Employee Giving, Reporting and Enablement Manager to manage and allocate funding for employee engagement and the GIVE program, including the Innovation Fund.
Data and analytics: spearhead the development of global engagement reporting and metrics; measure the internal and external impact of employee engagement programs, and leverage insights for results-based management and communications.
Design and launch global volunteer campaigns that connect employees to PayPal’s mission and Social Innovation’s social impact focus areas.
Oversee and manage the employee engagement support/consulting request intake process: create a process for when employees or teams request ad-hoc employee engagement support; prioritize requests and determine what level of support each request will receive based on alignment with employee engagement goals.

Director of Employee Experience

KIPP Foundation

KIPP NYC is a non-profit network of free, public charter schools that prepares students for success in college and life. In 1995 we started our first middle school, KIPP Academy, in the Bronx. Our goal was to graduate students with the strength of character and academic abilities needed to succeed in high school, college and beyond – and in so doing, to prove what is possible in for all students. Today, our New York City network is comprised of five elementary schools, five middle schools, one high school, and KIPP Through College, a comprehensive support program for our alumni.

Position Overview:

The KIPP NYC Director of Employee Experience will be responsible for the overall administration, coordination and evaluation of the KIPP NYC Employee Experience. This is a unique opportunity for an individual who is interested in expanding employee support and driving Inclusion & Diversity initiatives in a growing organization. The Director of Employee Experience must embrace continuous learning and innovation, be willing to get his/her hands dirty, and relish the challenge of finding ways to work smarter and more efficiently. This position is based out of the KIPP NYC Shared Services Team (SST) office in Midtown Manhattan but includes daily travel to the all of our KIPP NYC schools, located in Harlem, the Bronx and Brooklyn. The Director of Employee Experience will manage a team of two HR staff members: an Associate Director and a HR Manager. He/she will also work closely and collaboratively with teachers, school leadership and other SST teams, especially our Recruitment Team and Finance Team.This is an ideal opportunity for an entrepreneurial individual to enhance and develop Employee Relations and Inclusion & Diversity skills, systems, and processes to help a thriving, successful organization reach its next level of growth.

Duties and Responsibilities:

The Director of Employee Experience will be responsible for the following scope of work: Employee Relations
Provide advice and guidance to senior leaders on any employee relations issues
Monitor the employee experience through campus visits, employee engagement surveys, coordinating events and propose and/or enact changes to policy/practice to improve the experience.
Manage and execute parts of the life cycle of the KIPP NYC employee experience, from onboarding to exit interviews to drive recruitment and retention strategies
Prepare a comprehensive, annual culturally-rich new hire orientation for new hires; KIPP NYC will have 80-120 new hires each July-September until its planned growth is complete
Facilitate an engaging and accurate Employee Handbook.
Coordinate staff communication and training on HR-related topics including workshops and communication
Oversee and track all labor and employment compliance issues (employee files, certification, etc.) working closely with the HR team and with outside legal counsel as necessary
Manage KIPP NYC teacher certification metrics and reporting
Partner with the Director of Human Resources to create KIPP NYC performance evaluation strategy
Oversee the creation and implementation of the KIPP NYC Inclusion & Diversity yearly plan, including regional programming and school based programs
Lead and facilitate I&D trainings for all levels of the KIPP NYC network, including regional leadership, school leadership, and all grade specific staff members
Evaluate and report on all I&D programs, through employee survey, leader feedback, and observation
Manage the creation of partnerships with organizations that specialize in I&D training and education
Co-lead the KIPP NYC Race and Equity Council

Qualifications:

Bachelor’s Degree required
At least 3 years of Human Resources Director or Manager in Education or related field
Proficiency in the use of HRIS systems such as ADP, PeopleSoft, SAP required
Exceptional project management skills with an ability to juggle multiple priorities simultaneously
Meticulous attention to detail with an ability to produce high quality work in a dynamic environment
Track record of providing outstanding customer service
Strong interpersonal skills, with the ability to develop productive working relationships with stakeholders across functional and organizational lines
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Entrepreneurial mindset, with the creativity and versatility to work productively in a fast-paced environment
Experience managing teams to results
Proficient in Microsoft Word, Excel and PowerPoint
Passionate commitment to KIPP NYC’s mission and to high standards of excellence
Zest, grit, hope, social intelligence, gratitude, and a sense of humor

People & Culture Experience Manager

Charity:water

As the People and Culture Experience Manager, you’ll support our People initiatives at charity: water by cultivating an environment that can attract, develop, and retain an incredible team. You’ll be a steward of our culture, overseeing our all-staff activities and events, including our weekly team meetings and annual celebrations. You’ll ensure our team is celebrated and cared for well. You’ll also ensure the office experience for staff is excellent, down to the snacks we order. You’ll support the Head of People and Culture in the execution of onboarding, feedback and recognition, training and development, and leading our internship program.

RESPONSIBILITIES

Partner with the Head of People and Culture to identify and rollout all-staff initiatives, activities, and experiences that contribute to the culture of charity: water.
Create regular, meaningful, and engaging celebrations and activities for our team of world-changers.
Manage and plan multiple annual staff events:Hackathon, Summer Outing, Friends giving, Holiday Party
Coordinate organization-wide meetings and events to ensuring there’s consistent communication and opportunity for the team to connect.Bagel Mondays, Beer & Pizza, Brown Bags. Town Halls, Side Bars, Water Coolers
Create and send out weekly communications that cover internal updates and wins.The SinkThe WIN (Weekly Internal Newsletter)
Manage staff appreciation initiatives and ensure we are celebrating the contributions and life events of the team.BirthdaysWorkaversariesLife event celebrations (marriage, children, graduation, etc.)
Support the planning for the annual staff trip to the field.
Work alongside the Head of People and Culture to facilitate and review Employee Engagement Surveys to gain insight and identify opportunities for the organization.
Manage a world-class intern program, coordinating all programming for each semester.
Manage an Office Coordinator to ensure excellence in office management including:Office suppliesOffice perksWorkspace planningOffice improvementsMailroomDecor & furniture. Hosting outside organizations

MUST-HAVES

3-5 years of strong, relevant HR/employee engagement experience.
Vibrant and high-energy personality and presentation skills.
Event planning and office management experience strongly preferred.
Exceptional written and verbal communication skills.
Very proficient in Excel and Keynote and ability to learn new tools.
Excellent attention to detail and execution abilities.
Ability to foster relationships with all levels of staff.
Flexibility to work out of normal business hours during staff events, as needed.

SKILLS

You are a culture-driver.

You are able to get others excited about the why behind the work and constantly be a model of our culture isms. You are passionate about your work and what it means.

You are a high-energy, people-person.

You have an innate social intelligence. Your greatest skill is establishing and cultivating strong relationships with all types of people. You have the ability to get others excited about the things you are excited about.

You are an excellent communicator.

You are an astute listener and you articulate your vision clearly both written and in-person.

You are a problem solver and a strategic systems thinker.

You find new and efficient ways to streamline processes and create innovative approaches to difficult problems.

You’re so organized, it’s embarrassing.

When something doesn’t have a place, you make one for it and teach others to keep it that way.

You are passionate about your work and what it means.

You want to help build and nurture the organization to help us fight the world water crisis.

Talent Manager, Employee Experience

iMentor

iMentor seeks an enthusiastic Talent Manager to play a critical role in bridging the gap in the Talent Recruitment and Employee Experience lifecycle by co-creating and implementing thoughtful and scalable employee onboarding processes and programs that welcome, connect, and engage with iMentor’s staff members. The Talent Manager will steward programs that value human potential, cultivate joy, and exude excellence in the workplace, strengthening and transcending traditional approaches and practices to move employee engagement forward as iMentor grows. Reporting to the Director of Talent and Culture, the Talent Manager will be a strong connector who aims to build long-lasting relationships with colleagues by proactively driving and executing a variety of talent programs. The ideal candidate will bring exceptional professional judgment and cross-cultural competence to be an internal representative of the Talent team to all staff, and play a crucial role in building and supporting iMentor during a period of continued growth.

Responsibilities

Employee Onboarding

Lead the planning, coordination and execution of annual New Staff Orientation and Talent Orientations in partnership with DTC
Provide quality control and ensure talent milestones of employee onboarding are met through timely support to managers, check-ins with new staff, and by stewarding new managers/staff members to and through the 90-day review and individual goal setting process
Collaborate with DTC and context experts to ensure the scope, sequence and resources for key topics are generated/updated
Schedule, conduct and share new hire Talent Orientations with DTC
Create and conduct evaluation plan for employee onboarding

Talent Recruitment Support

Close the crucial gap between offer and onboarding in the life-cycle of new employees
Conduct informational interviews and provide ad hoc screening and sourcing support
Partner across Talent Team to support recruitment publicity and branding
Execute reference checking process for high-volume program team hiring
Develop, manage and track employee referral bonus and recruitment incentive programs
Collaborate with Talent Recruitment Manager on special recruitment projects (e.g refine and strengthen interview question banks and position descriptions)

Culture-Building / Employee Experience

Along with DTC, work with Operations, Executive Office and committees to plan and execute signature staff experiences, including All Staff Retreats and All Staff Meetings
Co-lead NYC based Team Fun group to plan and coordinate workplace programming
Refine and execute staff mentoring (“Metamentor”) and Workiversary programs

Internal Communications

Draft and play “air traffic control” for regular Talent communications (eg, Staff Updates, department newsletter)
Communicate across departments and committees to advise on the sequence and pace of workplace programming (brown bags, Team Fun events, professional development workshops)
Partner with DTC to model and champion internal communications best practices
Maintain and update organization charts to support org. wide operational planning and Development team proposals

Qualifications

Four (4) or more years of professional experience with a preference for project management experience and interest in building a career in talent, human resources, career development or staff development in a fast-paced/quickly growing organization
Reliable, trustworthy, responsible and punctual. Someone who is on time and follows through on commitments and is quick to earn the trust and respect of others
Proven project leader with a strong planner with a keen eye for the details; managing others to success; able to move tasks and projects across complex departmental structures
Demonstrated success in roles that require the use of qualitative and quantitative analysis to better inform decisions and the flow of work
Strong interpersonal, written and public speaking communication skills; confident communicator to large groups of professional adults
High emotional intelligence; able to recognize and respond to the needs of others appropriately and with minimal supervision
Someone who can listen, process and reconcile needs and demands, and who is comfortable with saying no and building consensus
Evidence of effective collaboration across a complex organization or multiple regions
Ability to demonstrate a high level of tact, discretion and diplomacy while dealing with confidential and sensitive information
Demonstrated ability to manage and persist through ambiguity and competing priorities
Aligned in thought and action with iMentor’s values (http://www.imentor.org/values)
Views differences between individuals (race, gender, age, cultural heritage, physical ability, education and lifestyle) as an asset and demonstrates an appreciation of the diversity within iMentor
Bachelor’s degree required
Employment is contingent upon the completion of a satisfactory fingerprinting and criminal background check

Workplace Experience Manager

Cushman & Wakefield

Desired: Microsoft Powerpoint, Process Improvement, Project Management, Microsoft Office, Conflict Management, Design Experience, Six Sigma

The Workplace Experience Manager is the ambassador for the client experience program. The Manager shall be responsible for ensuring service excellence and enhanced experience for the users and occupants within the workplace. The Manager shall provide assistance within the Facilities team through tools & processes to ensure a positive workplace experience each day. The Manager will design and deliver a program that meets client expectations and business requirements and will manage and oversee dining operations, fitness, and the occupant experience, among others and act as the liaison between vendor partners and the client, managing the relationship with all stakeholders.

Job Description

The ideal candidate will have exceptional skills in customer service, strong knowledge of the local community, and the ability to support facilities management professionals in a faced-paced environment. Integral to the role is providing overall leadership and oversight of professionals in the program to manage governance and delivery of services pursuant to the requirements of the account. This individual is expected to deliver superior strategic planning and execution of occupant services, dining and fitness programs and concepts for all client employees by integrating vendor and firm resources.

In addition, the purpose of this position is to provide management/leadership for the facilities organization at a specific facility, set of buildings, or campus environment. The position is charged with the day-to-day implementation of policies, procedures and programs that will assure a well-managed, well-maintained building, placing maximum emphasis on positive response to the concerns and needs of the occupants, environmental health and safety, and quality programs, in coordination and conjunction with the client’s goals and objectives. The position coordinates the activities, financials, vendors and manpower required for current and future needs of the building and operations.

Essential functions and responsibilities
Work with the entire Facility Management team to build and deliver best in class employee experiences in the workplace that in turn promote efficiency, productivity, and peak performance.

Provide occupants with information regarding the work environment and support existing and transitioning occupants within the workplace environment. This includes supporting protocols, culture & etiquette.

Design and implement guidelines and best practices for building occupants to optimize their experience.

Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience.

Communicate required information to employees, executives, facilities management, landlord, and Cushman & Wakefield account management, as needed.

Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are occupant ready.

Ensure C&W account team members greet employees and guests with utmost courtesy and urgency to provide hands-on assistance when required. Project an approachable and professional image in personal appearance, manner, and demeanor.

Ensure complaints, questions, concerns and suggestions are addressed and conduct follow-up, if needed.

Provide “White Glove” service to Executives by meeting/greeting executive visitors to the assigned floor / area and escorting them to their destination and ensuring prompt and efficient follow up on any issues/ requests.

Primary point of contact with dining and fitness service providers, managing vendor relationship, driving service excellence

Provide strategic focus and support to achievement of client’s Health and Wellness Best in Class Vision

Provide strategic guidance and operational insights on high visibility projects

Build effective, collaborative and respectful relationships with all stakeholders

Oversee annual and interim reviews of staff, including development of staff

Identify, develop, and implement strategic plans, cost savings opportunities, and service enhancements

Develop service delivery strategies, structure service delivery model, and evaluate alternative pricing scenarios, along with developing long term strategic plans

Develop building initiatives designed to create connections between occupants and share information regarding local attractions, events (concerts, theatre, sporting events, special events, etc.), and news (road closures, traffic patterns, weather issues, etc.).

Work to ensure contracts, and associated operating budgets are defined and established.

Collaborate with stakeholders to obtain Voice of the Customer data to capture service needs.

Key Competencies

Technical Proficiency
Problem Solving/Analysis
Executive presence and comfort interacting with individuals at all levels
Detail oriented, confident, self-starter with exceptional organizational skills
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
Conflict management skills with ability to work under pressure, while acting in a calm manner
Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required Passion for building communities and connecting individuals
Experience with domestic health and safety regulations.
Expertise regarding layout and design experience in process improvement, i.e., Six Sigma or comparable discipline.
Experience in project management, and the ability to lead cross-functional teams.