Vice President, Corporate & Field Operations – SoulCycle

Who We Are

We’re purpose-driven. With every ride, we aim to redefine health and happiness. It’s all about being more than a workout: SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us—we’d love to have you.

Our Mission

To foster an open, diverse, & inclusive community—while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we’ll work nonstop to embrace and create change. Because nobody is equal until everyone is equal.

Job Description
The VP, Corporate & Field Operations will function as a member of the Management Team and work closely with cross functional partners to deliver a best in class operations, facilities and hospitality experience for our community. This role will report to the Chief Executive Officer and the ideal candidate will thrive in an environment where strategic thinking and in-field presence are key skills.

The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

ROLES AND RESPONSIBILITIES:

Drive accountability for achieving key operational and financial goals and KPIs at the studio and market level
Operationalize and execute key strategic initiatives with a focus on creating a best in class hospitality organization, improving efficiency and exceeding rider expectations
Engage with riders to understand key desires and create strategies to address those needs
Promote continuous studio and rider experience innovation across all studios to drive rider engagement and loyalty
Proactively evaluate studio performance, be eh voice of the field and provide insights and recommendations to elevate studio performance
Build on culture of hospitality and community through meaningful investment in training, people development to drive retention and employee growth
Establish and reinforce operating best practices for Studios, improve labor distribution and build and refine the operating model
Partner closely with the People Team to attract, develop and retain talent at the field level and across operations and facilities to support growth
Inspires and lead people across all studs and regions with an ability to resonate culturally across a highly diverse workforce
Partner with Retail leadership to drive retail strategy within studios operations
Partner with VP, Strategic Finance to create strong integration between Finance and operations to optimize profitability and effectively deploy capital across the operating network
Ensure operating compliance with all federal, state and local regulations and laws

Qualifications
The successful candidate should have the following experience and qualifications:

Must have understanding and enthusiasm for the SoulCycle brand and class experience
Experience developing operations plan supporting a budget
Experience operating in a fully developed management system
Experience with P&L/earnings and income statements
Experience with business strategy and planning
Outstanding communication and influence skills
A background in fitness / wellness / hospitality preferred

AVP, Field Operations

SPECTRUM

JOB SUMMARY
Responsible for ensuring a well-trained, highly motivated workforce to provide exceptional customer service for all field activities in assigned management areas. Ensure solid execution of the company’s standardized processes and business rules in the areas of Field Operations engineering, plant maintenance, residential fulfillment and service, construction, contractor management, TQA, safety, and technical training.

MAJOR DUTIES AND RESPONSIBILITIES

Oversee the management of the daily operation of all activities supporting the field operations including all installation, service, and line activities as well as overseeing all employees and projects in those areas ensuring that the work is handled expediently and within Charter specifications.
Contribute to the company’s strategies for assigned area through the preparation of business fulfillment plans, budgeting and forecasting
Provide direction to field management for overall fulfillment of operations including technical, construction, system maintenance, safety, Field Ops engineering, TQA and cost controls
Develop appropriate work productivity, quality and overtime standards for all field technicians; ensure quotas and staffing aligns with business goals and trended future volume of activity. Create business partner relationships to ensure staffing levels are met
Directs implementation of policies and procedures
Enforce government regulations with regard to cable operations and employment laws
Manage complex projects to ensure timelines and flawless execution are obtained
Review and analyze Field Ops metrics, evaluate variances with Managers and establish appropriate action plans for improvement
Develop and maintain an effective organization through selection, training and development, compensation and motivation of staff in assigned systems
Perform other duties as requested

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge
Ability to read, write speak and understand English
Ability to communicate in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to communicate in a public forum
Ability to organize, plan and implement budgets and business plans
Ability to think beyond own function; considers strategic issues that support overall business
Demonstrates broad, long-term perspective
Ability to work with customers, public officials and agencies
Ability to direct large unit or several complex functions
Ability to contribute to the organization through strategy definition and implementation
Knowledge of cable television products and services
Ability to delegate responsibilities for functional tasks
Knowledge of federal, state and local franchise and cable regulations
Knowledge of government process at the federal, state and local levels
Strong analytical and organizational skills
Comprehensive understanding of OSHA rules and regulations, both federal and state.
Comprehensive understanding of HFC and IP network operations.

Education
Bachelor’s degree in business or related field, or equivalent

Director of Field Operations

BluePearl Specialty + Emergency Pet Hospital

BluePearl Specialty + Emergency Pet Hospital is seeking a driven, forward-thinking, and strategic operation leader to join our team as a Director of Field Operations for the West Region BluePearl hospital teams.

Are you competitive and aim to always be #1?
Do you love a challenge and solving problems?
Have you built energized, passionate, and successful workforce teams?

If you answered “yes” to these questions, then we want to hear from you!

The Director of Field Operations (DFO) provides leadership, direction, mentorship, and management for multiple markets within the organization with combined revenues of $50MM or greater. The role has responsibility for the fiscal performance of assigned markets and translation of organizational objectives into market-specific objectives that increase efficiency and effectiveness. The position is based out of the home market and frequently travels to other assigned markets to develop hospital leaders, guide progress toward the strategic plan, and drive operational excellence.

As a Director of Field Operations, you will:

Champion and represent the BluePearl mission and vision in all interactions.
Communicate and support key initiatives impacting hospital staff, translating organizational objectives into market and hospital-specific action plans.
In partnership with the region’s RVPs, you will monitor hospital KPIs and manages the execution of plans to achieve KPI performance objectives.
Consistently assess the engagement level of associates; take a proactive approach to influence and drive a positive hospital climate. Accountable for associate engagement and retention.
Foster a collaborative and trusting relationship between the Support Team and hospitals, providing feedback and engaging in dialogue to facilitate continuous improvement.
Lead, direct, mentor and develop direct reports and high-potential indirect reports to ensure hospitals have effective and engaged local leadership. Ensures a culture of self-development is present amongst leaders and contributes to the creation of a talent pipeline to support future organizational growth.
In partnership with P&O, responsible for hiring, training, performance coaching, and succession planning for hospital management positions.
Ensure standards for service quality, equipment, and Clinician productivity/performance are met and that cost-effective technology is used to maximize production. Ensures fixed assets are preserved. Initiates recommendations for purchases of new equipment and improvements.
Advise direct reports regarding labor issues including safety, security, scheduling, training, and protocols. Ensures direct reports are adhering to company policies.
Maintain current knowledge of information technology as relates to hospital operations.
Partner with assigned Vet Relations Manager(s) (VRMs) to collaborate on pDVM referral strategies that impact assigned markets.
Work collaboratively with the BluePearl Support Team to develop solutions for escalated hospital matters and influences hospitals to shape adoption and ensure effectiveness of resolutions.
Other job duties as assigned

Competencies:

Developing Direct Reports- Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each direct report’s career goals; constructs compelling development plans and executes them; pushes direct reports to accept developmental moves; will take direct reports who need work; is a people builder.
Managing Vision and Purpose- Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations
Business Acumen- Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
Hiring and Staffing- Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs.
Directing Others- Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.

Working Conditions:

Approximately 50-75% travel is required.
Must be able to travel long distances by air, train, or car on short notice for extended periods of time. Must meet age requirements of national car rental agencies and have reliable private transportation for frequent local travel including a valid driver’s license and proof of insurance.
Project timelines and work volume/deadlines may often require more than 40 hours per week to complete the essential duties of this job.

Why BluePearl?

Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.
In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
We value your health and well-being as an associate by providing you with the following:
Health, dental, vision, and life insurance options.
Paid paternity leave as well as employer provided short-term and long-term disability.
Flexible work schedules.
Time to reset, rewind, and reflect through our paid time off and floating holiday plans.
A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.
We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

Director, Field Operations – LOGISTICS & FIELD OPERATIONS

Tonal

Tonal is the smartest home gym and personal trainer. It has completely revolutionized the way people work out at home, with its sleek design and advanced A.I. technology. We’ve united a diverse team of experts and decades of research to reinvent strength training, making it more efficient, more effective and more engaging.

With this in mind, we want to bring that same innovative approach to the workplace. At Tonal, we continue our shift of emphasis by growing our instrumental team. We collectively weave our knowledge and creativity, as we redefine the future of fitness. We are passionate about building products that transform lives, and building teams that transform the status quo. Together, we can be our strongest.

Overview

Tonal is looking for an experienced leader to lead the development and execution of actions to streamline and optimize the installation and field management of Tonal connected fitness devices. Today we install our Tonal equipment mostly on wood walls through two logistics companies (XPO and Ryder) which are subcontracting the installation in customer homes through about 250 people (as of July 2021). Weekly install volumes and complexity of installs are assumed to be growing by at least a factor of 2 in the next year.

What You Will Do

Be responsible for the field operations processes (quality, cost and service) for all Tonal equipment including all installations (revenue, warranty, replacements) happening in the customer homes or other channels (Sales/Marketing events, Tonal or partner retail stores)
Meet budget for Return or Rework flows as a % of installs driven by poor installsDevelop innovative approaches to expand the types of walls on which we can install our Tonal equipment
Meet or exceed our performance metrics for Field Operations measured in safety, time to install, successful vs scheduled installs and ultimately Net Promoter Score (NPS)
Develop business cases and plans for continuous improvement opportunities, present and communicate those plans to Tonal management in order to gain the resources needed for their implementation
Develop and manage projects to capture those opportunities, in concert with the logistics and team members from other functions such as Retail/Sales, Marketing, Hardware, Manufacturing
Develop innovative tools and methods to ensure installation in a home is progressing toward Six Sigma capabilities
Create and implement a training curriculum for all installers in order to ensure the required skill level for anybody installing Tonal equipment
Develop audit mechanism for all installers to ensure quality of install and compliance to trainings/orientation
Create interactive dialog mechanism with installers to obtain their direct feedback and insights to drive continuous improvements
Support new channels (retail customers, healthcare) or geographies expansion by providing support for new types of walls as required
Help define new processes allowing Field Operations to gain scale and provide required customer service as we grow our business
Be a change agent: challenge organizational leaders to drive continuous improvement within Tonal Logistics team and in the broader Operations team
Support definition and building of installation standards and productivity metricsManage resources under your responsibility to drive execution and support implementation of improvement plans

Who You Are

Minimum 5 years experience as a practitioner and leader of continuous process improvementBackground as a construction engineer or similar educationStrong communication skills with ability to relate with installersTeam player with external and internal partnersSolution-driven and innovativePrior experience in supply chainComfortable with a fast paced, innovative and entrepreneurial environmentAble to create a roadmap for success