Manager, Product Operations

Oscar is a small, fast-paced team using technology and design to revolutionize healthcare. Product at Oscar works on a wide range of projects in several areas: building next-generation consumer experiences, expanding into new markets, creating better ways for healthcare providers to interact with patients, optimizing internal operations and processes, and lots lots more.As Manager, Product Operations you’ll play a key role in enabling the Product team to run as effectively as possible. You’ll help the SVP of Product run the org successfully with a focus on improving operational efficiency, streamlining communications and information sharing, and coordinating between Product and the rest of the company.In addition to running a tight ship operationally, this role will enable you to learn a ton about technology, strengthen your communications and presentation skills, and get exposure to the inner workings of a fast-growing healthcare tech company.

You must be:

A fast learner. Healthcare is complicated; you’re excited to get into the details and learn the business quickly and absorb lots about how a technology department functions. You’re in a period where learning and developing your skill set is your top priority.
Experienced. You have worked in a project management or operational capacity before and have managed complicated interdependencies without an issue. Management experience or experience in a technology-focused environment is a bonus.
Organized. You are a natural at team-level project management and getting things done, and you are known to never drop the ball.
Strong at synthesizing information. You can follow a complicated conversation and distill into easy-to-understand takeaways that are accurate and concise.
A good communicator. You bring everyone together using clear communication and strong structured thinking. You have experience with presentations and possess strong written and verbal communication skills.
Collaborative. You love working with lots of different kinds of people and know how to build relationships. You solve problems with others and get things done while maintaining a good and collaborative reputation.
Independent and scrappy. You can get only a few pieces of information and figure the rest of everything out without any hand-holding. You enjoy the problem solving process and getting to the bottom of things that are open-ended.
Above all: you are mature, open-minded, and nice. (No jerks allowed!)

Your day-to-day will include:

Managing and organizing team-wide processes such as team meetings, project review sessions, onboarding and training, demos to the rest of the company, and social events.
Owning documentation of important team materials and concepts such as our vision documents, org charts, playbooks, company onboarding presentation material, budget assumptions, leveling docs, and more.
Run ongoing submissions on behalf of the team such as newsletter contributions, quarterly goals, and launch calendars.
Identify and implement process improvements in areas like sharing best practices, bug management, lunch and learns, ongoing ideation efforts, assessing and understanding the competitive environment, etc.
Act as main point of contact into the team for the rest of the business and handle ownership clarification and routing, chasing down access management issues, knowing when to bubble ad hoc things up to SVP of Product based on importance, and identifying patterns of issues that require greater intervention.
Help the SVP of Product with company-leadership related work and presentations.

Product Operations Specialist

DISH Network

The DISH Product team is the group that introduced the world to the Hopper 3, DISH Anywhere, and a voice remote that allows you to control your entertainment as well as your entire home. We push the boundaries of what your TV provider can offer, and we’re often the first in our industry to launch new experiences. We are accountable for some of the most exciting aspects of DISH, with responsibilities over hardware, the user experience, the DISH Anywhere apps, partner integrations, and emerging video technologies.

We are looking for candidates with energy, intelligence, and drive to join the Product team to help us shape the future of DISH TV.

About this role:

The team is growing fast and we need a talented Product Specialist to join us as we operationalize the DISH Video experiences. We live in a world where technology is constantly evolving and we need you to help us use it to develop processes to support our new and existing products.

KEY KNOWLEDGE, SKILLS, ABILITIES:

Oversee stability and performance of new and existing features
Analyze data to help make better-informed decisions
Develop and improve business processes to streamline product development and support existing products / features
Manage the usage and improvements of the tools being used in product development
Assist with developing strategies to solve customer and market problems
Engage daily with the teams to prioritize work, identify impediments, and help achieve objectives
Discover problems by assisting product managers with interviewing customers and prospects through customer research
Help build alignment to the product team vision throughout the organization using presentations and roadmaps
Assist product managers and internal business partners to align roadmaps to strategic initiatives and metrics
Assist with using a framework for prioritizing discovery, features and stories using Kanban and Scrum tools, including Jira and Rally

What you bring:

Creative, persistent, energetic, strategic, customer-focused, and detail-oriented
Strong interest in Product Management, Design Thinking and Agile Framework methodologies
Displays strong initiative for anticipating and meeting customer and business demands, an ability to thrive in a fast-paced and uncertain environment, and a high level of intellectual curiosity
Focuses on customer needs, market trends, technical concepts, and evaluation of new ideas
Strong analytical and problem-solving abilities, product management skills, along with great communication and collaboration skills
The ability and understanding of how to develop strong relationships and communicate effectively while under pressure – balancing confidence, humility, and diplomacy.
Demonstrate a commitment to understand and discuss technical concepts, manage tradeoffs and evaluate new ideas with internal and external partners.
Excitement about delivering high quality experiences for customers and supporting those experiences.
Be passionate about technology and understand the strategic and technical possibilities for the future of DISH Network’s video offerings.

EDUCATION / EXPERIENCE

Bachelor’s degree from a four-year college or university OR relevant work experience OR combination of education and relevant work experience
No prior product management experience necessary; this is an entry level position.

Head of Product Operations

The Knot Worldwide

Here at The Knot Worldwide, we believe in doing work that matters. In 15 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, The Bash, The Bump, How They Asked, Lasting, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. From the proposal to creating a home, and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They’re all in. So are we.

ABOUT THE ROLE AND OUR TEAM:

Our company is rapidly growing and we’re in need of a motivated and adaptable individual to support our Product Development team as Head of Product Operations. As a highly strategic, analytical, and action-biased individual, the successful candidate will leverage their expertise in product to optimize and lead the entire end-to-end process for building products – connecting long-term strategy to day-to-day execution.

RESPONSIBILITIES:

Optimize how our Product Development teams work: Data, Design, Engineering, and Product ManagementOwn and optimize our product development operating system: from our agile methodology to how we meet and communicateManage and evolve the OKR and strategic planning processes: including goal setting, cross team collaboration, all hands, off sites, and Product School classesOptimize how we use tools in our product operations: such as Jira, Confluence, Google Drive, and internal tools
Manage the flow of information within the Product organization, including outbound communication in board meetings, and company demos
Amplify strategic insights from user feedback, user research, experimentation, and market research

SUCCESSFUL CANDIDATES HAVE:

Experience in and curiosity about building great software products that solve real problems for people and about modern best practices in data, design, engineering, and product management
Passion about optimizing processes for impact velocity
A strong point of view about different processes and tools for building products
Desire to focus on analytical insights, measure everything, and find answers to tough problems
Ability to effectively and convincingly communicate in meetings with senior stakeholders, as well as change management and stakeholder management skills
Ability to work both independently with minimal guidance and cross functionally with various teams
Strong quantitative and analytical skills; advanced modeling skills
7+ years of experience in product operations, product management, or a related function

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!

WHAT WE LOVE ABOUT YOU:

You Dream Big. You iterate and experiment to drive innovation.
You Love Our Users. You keep our global community at the center of everything you do.
You Respect All Voices. Inclusion strengthens us and powers your decisions.
You Hustle Every Day. You favor urgency and own your outcomes.
You Win Together. People are at the heart of our success and you play as a team.

Associate, Product Operations

Gerson Lehrman Group

Job Summary:

GLG is looking for an associate for a startup division, called Strategic Projects, to help grow demand for our products, build out a strong network of independent consulting talent (Council Members), and to help scale and professionalize our platform service. Strategic Projects employs a unique business model that combines partnering top tier independent consultants with industry experts to deliver client engagements. The division is growing rapidly, so this is an exciting time to be a part of it and grow in the role and responsibilities with the growth of our team.

In this role you will exposed to a fast-growing, dynamic and entrepreneurial business, while being part of an established organization in GLG and receiving guidance from senior leadership on your professional path. Associate will work closely with GLG Strategic Projects leadership on creating and executing the vision for prioritized business capabilities across: product marketing, council member acquisition, and day to day operations.

This role is critical for the success of our business unit as the associate will be focused on defining our target customer base, executing marketing campaigns, and managing product definition and positioning. In addition, the role will allow you to stretch into working with our product teams on day to day operations and expanding our network of independent consultants through acquisition campaigns.

The successful candidate will be personable, responsible, result-oriented, insights-driven, and passionate about what we do. You are primarily able to execute the plan for the business, but also able to wrap head around rapidly evolving business and provide input to senior leadership on its direction.

This position will report to AVP, Strategic Projects who will provide a close mentoring environment to rapidly accelerate development, while also allowing autonomy to drive projects forward.

Specific responsibilities include:

Product Management: Work with senior leadership to define new product parameters and KPIs
Product Marketing: Evaluate client leads and execute campaigns to attract target customers. Formulate messaging, cadence and response strategy
Council management: Develop communication plan (CRM) with our independent consultants to drive loyalty, satisfaction and insights. Run recruiting and marketing campaigns, help build a community for our members
Operations: Work closely with our internal team to understand client and product pain-points. Scale and professionalize our platform service
Insights and analytics: Deep-dive into client and product marketing insights, conduct market research

Requirements:

Preferred qualifications: 3+ years of product marketing, operations, market research, or consumer behavior. Experience with service and platform products is preferred
Comfort with ambiguity, team player and creative problem-solver
Personable, energetic and motivated to grow the business from ground up
Deep intellectual curiosity, integrity combined with practical sense to cut to core issues
Strong written and verbal communication
Solid computer skills and analytics, i.e., Microsoft Excel and PowerPoint

Sr Manager, Product Operations

Grubhub

Here at Grubhub we’ve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether that’s a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners’ food experience is memorable, restaurant owners get more business and individuals across the country looking for work can deliver the food from the restaurant to the diner flawlessly. We take great pride in knowing that we are a part of 21.2 million diners food ordering experience and we are partnered with 140,000 restaurants in 2,700 US cities across our suite of apps (Grubhub, LevelUp, Seamless, Tapingo, AllMenus and MenuPages).

Want to be a part of the biggest movement in the US that is moving eating forward? If so, we want to talk to you – and hear what’s your favorite restaurant for food delivery!

As Sr. Manager, Product Operations at Grubhub, you will be responsible for developing and delivering processes and procedures across a broad swath of initiatives for Grubhub’s product and design organization. You will collaborate across the organization with Senior Leadership and critical business stakeholders, and be responsible for the evolution and optimization of Grubhub’s product and design planning process. You will develop and own the product roadmapping, goal setting, communication, and prioritization process. This highly-visible role will use their experience in project management methodologies to drive the planning and execution of work across our Product and Design teams while connecting and providing transparency to our business partners across the organization. You will report directly into the Chief Product Officer for the Grubhub organization, based in our New York office.

Some Challenges You’ll Tackle

Establish key performance metrics for the product organizations and develop long term strategies and processes to improve them
Help drive a cohesive product roadmap process and strategy across multiple product organizations
Own the development and communication framework of the overall product roadmap and develop the process to keep it up to date and accurate

Coordinate and track cross initiative projects. Foster an environment of collaboration, partnership, customer focus, quality, excellence, urgency, accountability, continuous improvement, and innovation.
Lead the development and execution of “lean” processes to support improvements to our current product development process. Example of this include developing common product launch procedures, a common product brief, new PM and designer onboarding processes and ongoing training.
Develop and facilitate the go-to market process for all launches.
Be a true “servant-leader” and support the team’s efforts to identify, communicate, and resolve interdependencies, risks, and issues. Help teams manage and resolve conflicts.
Collaborate with the product and design leadership to understand existing bottlenecks and develop new programs and processes to address
Own the KPI and KEI goal setting process for the and track attainment of goals
Foster a positive culture of diverse collaboration and fun through leading efforts around team building, celebrating wins, running retrospectives, and implementing action plans to help teams operate efficiently and with purpose.
Maintain effective communication with senior management to keep them aware of critical issues and develop action plans for addressing issues and removing roadblocks.

You Should Have

5 + years of experience as a Program, Project, Product, or Operations leader within a technology or e-commerce organization.
Must be a solutions enabler that can understand business requirements and work with subject matter experts and stakeholders to arrive at solutions.
Collaborative: You will need to work with a diverse set of product and design leaders to understand key issues, develop solutions and roll them out successfully.
Enthusiastic: You’ll need an optimistic, charismatic and outgoing personality in order to lead by influencing others and you’ll be a key part of making our workplace fun and energetic.
Adaptable: You’ll have the ability to dynamically adapt to shifts in priorities and projects, resolving contention and solving problems across technology and our business partners.
Transparent: Your management style must be honest, transparent and authentic and you need the ability to build relationships and trust quickly.
Critical thinking: You must be able to ensure that the programs and processes we release will positively impact our business and not be afraid to be a voice of reason something is not working.

Product Operations Specialist

ZocDoc

Join Zocdoc as a Product Operations Specialist! In this role, you’ll ensure that Zocdoc’s products are fully utilized by both our patient and provider customers. You’ll work to define metrics, measure, implement, and provide inputs on the future of the Zocdoc’s advertising products to ensure our customers are getting the most out of Zocdoc. You’ll also ensure that the data that powers our marketplace is as accurate and up to date as possible. You’ll partner directly with our Sales, Data, Product Marketing, and Product organizations to design the operations that keep our products up to date and effective.

What You’ll Do:

Bring the value of Zocdoc to life, by monitoring all aspects of a product’s lifecycle from launch, rollout, and ongoing iteration and operations, including internal stakeholder training and communication
Obtain customer and internal user feedback and suggest appropriate product revisions while handling internal and external objections
Equip our client-facing teams with relevant data & insights to support feature rollout, new sales, renewals, and quarterly business reviews
Develop automated, scalable reporting to empower our product and sales managers to understand our client’s utilization of the Zocdoc product.
Problem-solve and address ad-hoc client data needs with our Sales, Product Marketing, and Product teams

What’s Required:

3-4 years of work experience in relevant roles, such as business analytics, business intelligence, product or product marketing
Client-facing experience a plus; strong communication skills are a must
Action-oriented attitude and roll-up-your-sleeves mentality
Extensive experience with and enthusiasm for analytical problem solving, with strong attention to detail
Passion for telling a story with data
Proficiency in Microsoft Excel and Powerpoint; experience with SQL, Redshift, Tableau, Looker, and Salesforce a plus

Product Operations Analyst

CA Technologies

Do you want to help eliminate barriers between ideas and business outcomes? We want you to bring your unique experiences and creative ideas to the table. CA Technologies provides software and solutions that help our customers to develop, manage, and secure complex IT environments to increase productivity and enhance competitiveness in their businesses. It’s our aim to encourage global collaboration and results-oriented innovation, while supporting and developing our talented people and our communities. CA Technologies will empower you to drive authentic success, for both the business and yourself in the application economy.

Product Operations Analyst

CA Technologies provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations of all sizes leverage CA Technologies software and SaaS solutions to accelerate innovation, transform infrastructure and secure data and identities, from the data center to the cloud. The Chief Product Officer’s organization specializes in IT management software to manage cloud-based applications, secure software applications, and seamlessly develop and operate any type of software application from mobile to mainframe.

About CA:

CA Technologies is a Fortune 1000 company with a startup mentality – and we’re searching for incredible, bright talent to dominate in the marketplace. Sure, CA has been a leading software company for nearly four decades, with a global customer base that includes the majority of the Fortune 2000 – but what excites us today is the opportunity to redefine the future of our industry in the age of the cloud, mobile, social and big data. We have a daring vision and a powerful, expanding solution set that helps the world’s most successful companies realize their boldest objectives. For more information, visit http://www.ca.com/us/why-ca/innovation.html?intcmp=headernav

About the Role

In this role, you’ll help support CA Technologies charter to transform the IT industry. The CPO Product Operations team will have two primary objectives:

Deliver a business context-driven management system across CPO – providing line-of-sight between key activities, operational KPIs and financial results
Provide the proactive support and transparency required to enable the CPO organization (and the Business Units that comprise it) to build products that matter and to realize longer-term strategic objective
Success in the role will be measured by the performance of the business unit and the ability of the business unit to successfully operationalize its Board-approved strategic plan and achieve business priorities and financial results.

General Responsibilities:

Work in conjunction with Product Operations Leadership & individuals within the CPO organization to support their business needs while driving a level of standardization
Enhance and maintain a core set of standard reports that meet the needs of the business
Produce regular reports to an agreed cadence
Support analysis projects to understand and solve business problems
Support other Operations staff with reporting and business analysis needs
Own analysis work streams by structuring approach, resources required, and execution timeline coordinating with the various internal clients
Effective presentation of analysis findings and recommendations to senior management
Drive the production of robust quantitative models to support business analysis
Work with key stakeholders across internal organizations and foster relationships to drive growth or increase speed and efficiency for CA in 2018 and beyond

How You’ll Stand Out:

The perfect candidate for this role will have a demonstrated record of success in positions of increasing responsibility over the course of their career. She/he will have an outstanding track record and reputation for being proactive, assertive and detail oriented. An ideal background will include:

Typically, 2+ years of experience in operations or finance roles preferably, but not required, in the Technology sector.
General business acumen, including: executive communications and the ability to prioritize
Generally, works without consulting their manager
Ability to make independent decisions using sound business judgment
Structured, organized, pragmatic & proactive; ability to deliver in an ambiguous environment
Strong analytical skills (quantitative and qualitative) and knowledge of presentation and spreadsheet software
Excellent presentation skills
Experience working in complex, highly matrixed organizations
Ability to travel, approximately 20% of the time
Ability to understand business needs, consistently meet expectations and respond promptly and professionally to business requests or inquiries, seeking guidance as appropriate.
Strong analytical, decision-making and problem-solving skills.
Sound working knowledge of Microsoft Office suite, specifically Excel
Bachelor’s Degree or global equivalent in Finance, Computer Sciences, Statistical Analysis or a business-related field.